Terms of Service

Last updated: April 2026

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "Client") and Eagle Rock CFO Services LLC, a Pennsylvania limited liability company doing business as Eagle Rock AI ("Company," "we," "us," or "our"), governing your access to and use of our website and services.

By visiting our website or engaging our services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use our services.

2. Description of Services

Eagle Rock AI provides custom workflow automation services, including:

  • Requirements gathering and scoping
  • Custom automation development
  • Testing and deployment
  • Ongoing maintenance and support

The specific scope of each engagement is defined in a statement of work or project agreement.

3. Engagement and Payment

Our typical engagement structure:

  • Initial Build: A one-time project fee ranging from $10,000 to $50,000 based on scope and complexity
  • Annual Maintenance: An annual fee ranging from $5,000 to $10,000 for ongoing support, hosting, updates, and bug fixes

Payment terms are specified in your project agreement. Typically, we require a deposit before beginning work, with the balance due upon completion.

For maintenance agreements, annual fees are due at the start of each year. Late payments may incur interest at 1% per month.

4. Client Responsibilities

As a client of our services, you agree to:

  • Provide accurate and complete information necessary for us to perform our services
  • Grant appropriate access to systems and data as required for the automation
  • Respond to our communications in a timely manner
  • Use our services only for lawful business purposes

5. Confidentiality

We will maintain the confidentiality of your business information and will not disclose it to third parties except:

  • As necessary to perform our services through our service providers
  • As required by law or legal process
  • With your prior written consent

Confidentiality obligations do not apply to information that: (i) is or becomes publicly available; (ii) was known to us prior to your disclosure; (iii) is independently developed by us; or (iv) has been aggregated or anonymized such that it cannot reasonably identify you.

6. Intellectual Property

Upon full payment, you own the automation we build for you. We retain ownership of:

  • General methodologies and frameworks we use across projects
  • Pre-existing tools and utilities we developed independently
  • Aggregated, anonymized learnings from our work

You retain all rights to your data and proprietary business information.

7. Warranties

We warrant that:

  • Our services will be performed in a professional and workmanlike manner
  • The automation we build will function as described in the project specification
  • We have the right to enter into this agreement and provide the services

We do not warrant that the automation will be error-free or uninterrupted. We are not liable for failures caused by factors outside our reasonable control.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • OUR SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND
  • WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES
  • OUR TOTAL LIABILITY SHALL NOT EXCEED THE FEES PAID BY YOU IN THE THREE (3) MONTHS PRECEDING THE CLAIM

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

9. Indemnification

You agree to indemnify, defend, and hold harmless Eagle Rock CFO Services LLC and its members and employees from and against any claims, liabilities, damages, and expenses arising out of: (a) your use of our services; (b) your breach of these Terms; or (c) your violation of any applicable law.

10. Term and Termination

These Terms are effective upon your acceptance and continue until terminated.

  • Termination by You: You may terminate an engagement at any time with 30 days written notice. You remain responsible for work completed through the termination date.
  • Termination by Us: We may terminate an engagement if you breach these Terms and fail to cure within 15 days of notice.
  • Effect of Termination: Upon termination, you remain responsible for payment of all fees for services rendered through the termination date.

Sections 5, 6, 8, 9, and 11 survive termination.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law provisions.

Any disputes arising under these Terms shall be resolved in the courts of the Commonwealth of Pennsylvania.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. For material changes, we will provide notice by posting the updated Terms on our website. Your continued use of our services after such modifications constitutes your acceptance.

13. Contact Us

If you have any questions about these Terms, please contact us:

Eagle Rock CFO Services LLC
Email: nick+website@eaglerockai.com